Returns & Cancellations
Returns & Refunds — Plumes
At Plumes, your peace of mind matters.
If for any reason you are not satisfied with your purchase, you may return it no questions asked.
Return Window
Returns are accepted within 30 days from the date of delivery.
Our Promise
We believe shopping for little ones should be stress-free.
You may return your order for any reason — no explanations, no conditions, and no complicated procedures.
How to Return
Contact us at info@plumes.ae with your order number.
Our team will share the return instructions.
Send the parcel back using the provided details.
Refunds
Once your return is received, your refund will be processed to the original payment method.
Thank you for trusting Plumes.
Returns & Exchange — Plumes
At Plumes, your peace of mind matters.
If for any reason you are not satisfied with your purchase, you may return it no questions asked.
Return Window
Returns are accepted within 30 days from the date of delivery.
Our Promise
We believe shopping for little ones should be stress-free.
You may return your order for any reason — no explanations, no conditions, and no complicated procedures.
How to Return
Contact us at support@plumes.ae with your order number.
Our team will share the return instructions.
Send the parcel back using the provided details.
Refunds
Once your return is received, your refund will be processed to the original payment method.
Thank you for trusting Plumes.
Of course, we want you to be satisfied with your product! We want you to have the opportunity to open the package and look more closely at the product no matter if it is bought on sale or at full price.
Offers that generate a discount when you shop for a certain amount does not apply if you decide to return items. You will not be able to keep your discount if the items you keep add up to an amount lower than the threshold.
For example, the offer states that if you buy for $100, you
receive a discounted price of $20.
You buy for $140 and than return items for $50, this gives you the total amount of $90 which is below the threshold. You will not keep your discount in this case.
If you have used an offer, for example “buy 3 pay for 2” and you wish to return one item, you have to
return all items. This offer is a package deal and you will not be able to keep that offer if you return an item.
As soon as your return is processed and approved, you will be refunded to the payment method used when making your order. It may take up to 5 business days for our Returns department to process your return after it has arrived at our warehouse. All item(s) must be returned within 30 days of receiving your order.
If you have not received a confirmation email regarding your return, we recommend that you trace the parcel on the courier’s website.
If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account. If you have chosen Klarna invoice, the returned goods will be corrected on your invoice.
PLEASE NOTE: During holiday periods the processing time for your return may exceed 5 business days.
