Privacy & Cookies Policy

Effective date: 5 October 2025
Who we are: Plumes inc
Contact: info@theplumes.ae | +971565433045

#1) What information we collect
– Order & contact details: name, email, phone number, shipping details, items purchased, payment status (we don’t see full card numbers—payments are handled by our payment partners).
– Support messages: when you contact us by email or phone.
– Device & usage info: your browser type, pages viewed, and similar basic analytics so we can improve the site.
– Cookies data: small files that help the site work, remember your choices, and (if you allow) measure performance and marketing.

#2) How we use your information
– To process your order: confirm, pack, ship, and provide updates.
– To support you: respond to questions, returns, and warranty issues.
– To improve our store: understand which pages/products people like.
– To send updates (optional): only if you opt in; you can unsubscribe any time.
– To keep things safe: prevent fraud and secure our website.

#3) Sharing your information
We share your data only with trusted service providers who help us run the business (for example: delivery/courier companies, payment partners, analytics or email tools). They can only use your data to perform their services for us and must keep it secure. We may also share data if required by law.

#4) Data retention
We keep order records for as long as needed for accounting, tax, and legal reasons. If you’ve joined our marketing list, we keep that until you unsubscribe or we clean inactive lists. You can ask us to delete or correct your data (see “Your rights” below).

#5) Your rights
You can:
– Access the personal data we hold about you;
– Correct inaccurate data;
– Delete data we no longer need (where legally possible);
– Opt out of marketing at any time (the unsubscribe link or email us).
To exercise any right, contact info@theplumes.ae.

#6) Children’s privacy
Our products are for babies and children, but purchases must be made by adults. We don’t knowingly collect personal data from children without parental consent.

#7) Security
We use reasonable technical and organizational measures to protect your data. No system is 100% secure, but we work to keep your information safe.

#8) International transfers
If our service providers are outside your country, your data may be processed there. When that happens, we take steps to keep it protected through contracts and safeguards.

#9) Cookies
– Essential cookies (required): make the site work (cart, checkout, login).
– Analytics cookies (optional): help us improve the site.
– Marketing cookies (optional): used to show offers you might like.

Managing cookies: You can accept, reject, or manage non-essential cookies via our cookie banner (when shown) and you can also control cookies in your browser settings.

#10) Changes to this policy
We may update this policy. If we make major changes, we’ll post the new date at the top and, where appropriate, notify you.